Home » Newsroom » News & Articles

News & Articles

The Role of Clear Communication in Customer Service for Contact Centers

In the fast-paced environment of contact centres, clear communication is the cornerstone of excellent customer service. Whether addressing customer concerns, troubleshooting issues, or simply providing information, effective communication ensures a seamless experience for both agents and customers. For organisations, investing in the right tools and training is vital to enhance this critical aspect of their…

19 February 2025
JPL is Exhibiting at Retail Technology Show 2025

JPL Telecom is thrilled to exhibit at the Retail Technology Show 2025, which will take place at ExCeL in London from April 2 to 3, 2025! Join us at Stand G85 for a chance to explore our latest innovative solutions for the retail sector, including our top-of-the-line headsets and communication tools designed for hybrid and…

14 February 2025
That’s a wrap on ISE 2025!

We’ve had an incredible few days connecting with partners, customers, and industry friends. Thank you to everyone who stopped by, it’s always a pleasure to share our latest innovations and hear your insights. A special shout-out to Tempura Communications Ltd, our new distributor partner for Benelux, UK & Ireland, and Spain! Great to meet you…

7 February 2025
The New JPL Icon-120-UB4 Headset.

JPL Telecom Announces the Launch of the Icon-120-UB4: A Plug-and-Play USB Headset Designed for Seamless Communication 31st January 2025 – JPL Telecom is excited to announce that the Icon-120-UB4 headset is now officially in stock and ready to ship! Designed for modern professionals, this high-performance USB headset delivers crystal-clear audio, intuitive call control, and exceptional…

31 January 2025
Happy Lunar New Year from JPL Telecom!

As we welcome the Year of the Snake, we wish you prosperity, happiness, and success in 2025! May this year bring new opportunities, strong connections, and great achievements for all.Thank you for your continued support, we look forward to even more innovation and collaboration!

29 January 2025
JPL is heading to ISE 2025!

We’re excited to join AUO at ISE 2025 and bring the latest in meeting room innovation with us. Experience the future of collaboration with the JPL Spitfire 3R and say hello to real BYOD functionality. This device is perfect for instant meetings that require no installation, no software, and zero hassle. Perfect for the modern…

28 January 2025