Over the last few years, the need for plug-and-play has evolved and grown. With hybrid and remote working becoming the new norm for many businesses and users, new challenges have to be overcome. JPL’s software last approach does this.

What is software last?

‘Software last’ means that you do not have to download software to be able to set up and use the device. In other words, they become plug-and-play. JPL first started this approach after we found that during the pandemic the sales of the BL-053+P cable had increased dramatically, this was due to the cable not including the call accept and reject functionality on the inline control. After further investigation, it was found that over 80% of the online research group were happy to use the mouse to answer and end calls on their computer rather than their headset. JPL also found that many did not have the need for specifically certified buttons on the product, as these devices could be transferred between any major softphone. Using this research JPL focused on designing cables, headsets, video conferencing solutions and accessories using this outlook. Bringing about the range of software last.

Benefits of the software last approach

The software last design gives the user a range of benefits:

Easy deployment

Any sizable deployment of hardware can be difficult to install for a number of reasons; time to download software, stress on IT departments dealing with enquiries, hardware and technical issues. It can get very overwhelming. Plug-and-play devices can help avoid many of these issues by taking the pressure off IT departments. The employer can simply hand out the devices and the user will just need to plug in and start their day. Saving time and resources.

Less technical issues

On a similar note, plug-and-play will help to reduce technical issues. As there is no software to download it has a reduced risk of having conflicts with existing software you already have downloaded on your computer. Reducing the need for IT departments or JPL to troubleshoot any issues. In the event, the device does encounter a problem JPL do offer technical support with remote upgrades if needed.

Security

Downloading any software onto your computer comes with its risks. All 3rd party software comes with the risk of malware, viruses, overwhelming notifications and software conflicts. Trusting sources can be difficult for many businesses and IT departments. With the software last approach and plug-and-play products, these issues are resolved.

Hybrid Working

With the plug-and-play design, it is simple for the user to unplug their headset or camera from their computer, take it to a new location and simply plug the device back in.  This paired with a small, lightweight design, the devices are ideal to be transported with you.

Compatibility

As we have not included call control features, 3rd party software or specifically designed softphone buttons, this allows the devices to be compatible with all major softphones.  This includes softphones such as Microsoft Teams, Zoom, RingCentral, and many more.

Ideal for all sectors

We are aware that due to restraints on downloads within certain sectors that the choice of devices is limited. Removing the need for software allows for all software last devices to be used within the education, military, government, banking and healthcare sectors.

You can also Watch JPL’s Video on the Software Last Approach.

JPL’s Software Last Approach

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Want to find out more about JPL’s software last approach, then contact JPL and one of our advisors will be able to help you.

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Technical Support and General Enquiries

For help and advice on our products, technical support, or general enquiries you can visit our support pages where you can find our FAQs, videos, manuals and guides. You can also contact JPL via the form opposite, by live chat, by phone, or by email.

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